Return Policy

ALL returns & exchanges must be accompanied by a valid receipt.

  • Unused merchandise returned within 30 days of purchase will be refunded in the original form of payment.
  • Used merchandise returned within 30 days of purchase will receive in-store credit.

Online Returns

On-line purchases may be returned to any NW Beauty store location or mailed to the address below.

  • Customer must pay for return shipping.
  • Original shipping charges are non-refundable.

Please include your name and web order number.

Mail Returns to:

NW Beauty, Inc.
Attn:  Internet Returns Department
423 E. Cleveland Ave, Suite E
Spokane, WA  99207


  • Once your return is received, we will send you an email notice.
  • When the refund is processed, your credit will automatically be applied to the credit card used to make the original purchase.
  • There is often a processing time of 7-10 days before your refund is officially posted to your card.


  •  We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, send us an email at