ALL returns & exchanges must be accompanied by a valid receipt.
- Unused merchandise returned within 30 days of purchase will be refunded in the original form of payment.
- Used merchandise returned within 30 days of purchase will receive in-store credit.
On-line purchases may be returned to any NW Beauty store location or mailed to the address below.
- Customer must pay for return shipping.
- Original shipping charges are non-refundable.
Please include your name and web order number.
Mail Returns to:
NW Beauty, Inc.
Attn: Internet Returns Department
5320 E Sprague Avenue, Suite 700
Spokane, WA 99212
- Once your return is received, we will send you an email notice.
- When the refund is processed, your credit will automatically be applied to the credit card used to make the original purchase.
- There is often a processing time of 7-10 days before your refund is officially posted to your card.
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at firstname.lastname@example.org.